Due to public holidays over the 2018/19 Holiday period, ilabb will only be shipping online orders on December 27 and 28 and January 3 and 4. Please also allow extra time for your parcel to be shipped due to high order volumes over this period. We will do our best to ship you parcel out as soon as we can. Standard shipping will resume from January 7 2019.
all ilabb deliveries have a capped shipping rate of $5.95 USD per order. if you spend $99 USD or over, we will pay for your freight! "really?" yeaps! that's free freight for your choice self. this will take 3-10 business days.
ilabb ships world to the wide! if you have any shipping problems or queries, please email email@example.com and we'll get back to you.
your purchase may be subject to import taxes, customs duties and fees levied by the destination country. additional charges for customs clearance must be paid by you (the recipient of the parcel.) ilabb has no control over these charges and cannot predict what they may be. customs policies vary widely from country to country; you should contact your local customs office for further information.
we cannot currently send automatic tracking numbers out with our online orders (update coming soon!). but if you would like to request your tracking details we are more than happy to provide them. just email us at firstname.lastname@example.org
occasionally ilabb will offer special releases up for 'pre-order'. this means you are able to purchase the product in advance (so you don't miss out!).
if you do place a pre-order, your order will be shipped once the items have arrived in our warehouse. the arrival dates of all our pre-order products will be clearly stated in the product description. if you purchase a pre-order product as well as a currently available product, your currently available product will be held and shipped together with your pre-order (as one delivery). If you wish to arrange for the current item to be delivered straight away, please email email@example.com with your request and we will arrange it for you.
please note that splitting the delivery of your pre-order and currently available items may incur a delivery fee if the individual items do not meet ilabbs free freight threshold.
our team are super quick at picking and packing your order after you've placed it, so unfortunately we are unable to guarantee an immediate swap or cancellation for you.
if you have changed your mind, accidently ordered the wrong size, or just love something else a little bit more do send us an email with your name and order number to firstname.lastname@example.org.
we will attempt to amend this for you, however if your order has already left our warehouse, this will be processed as per our returns/exchanges policy.
Please choose your items carefully as anything purchased during our Boxing Day Sale can only be returned for credit on your online ilabb account.
We are happy to exchange any of your items for a different size or colour in the same style. However, we are unable to accept exchanges for different styles. You may return for credit on your online ilabb account (see above).
Please note: returns and exchanges may take up to 1 month to process. Items must be unworn, have ALL tags attached and be received by ilabb within 14 days of delivery.
please send any returns with your name and order number to: ilabb returns, 41 Boston Road, Auckland 1023. if you would like a specific exchange, please include your request so we can help you as quickly as possible.
please note that if you choose to return or exchange your order, it is your responsibility to pay for the postage costs of the return.
we will email you with confirmation as soon as your order reaches our warehouse. we endeavour to process all returns and exchanges within 24 hours of receiving them.
we know there are a range of ways that people prefer to pay, which is why we accept multiple payment methods. we accept both Visa and Mastercard payments directly as well as PayPal (through which you can additionally use a range of methods such as American Express, Discover, JCB, Diner's Club and EnRoute cards to name a few). if you are having any trouble with any of our payment methods, please email our team at email@example.com we will assist you.
yeeow if you've recieved a gift voucher and needed some further instruction you've hit the jackpot! every gift voucher should have a 12 character alphanumerical code on it. to redeem just head to ilabb.com and enter the code into the gift voucher box at the checkout!
please note that a gift voucher cannot be redeemed past its expiry date, and they are only valid at ilabb.com.
our vouchers are not redeemable for cash.
any other questions about your voucher, email through to us at firstname.lastname@example.org. easy!
been given an ilabb voucher? Using it is easy! simply add the items you wish to purchase into your shopping cart and hit 'checkout'. when you're at the checkout, look to the lower left where there is a promotions code box. enter your unique code and your order will recalculate automatically! if for any reason this is not happening for you, send our team an email to email@example.com and we'll look into it for you.
all our online transactions are completely secured using GeoTrust. for more information about GeoTrust, check out their website at https://www.geotrust.com/about.
we take your privacy seriously! we do not store your credit card details and we do not share any of your personal information with any third parties. we use your information only for the purpose of contacting you and making sure your ilabb experience is crispy as! if you have any questions or concerns about your privacy on our site, please feel free to email at firstname.lastname@example.org.
"cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. cookies can be used to recognise you as a member and can be used to automatically configure services. when you visit our rad website, we may record your "IP addresses" and information on the type of operating system (e.g. Windows or Apple OS) and browser software (e.g. Microsoft Internet Explorer, Chrome, Safari, Firefox etc.) you're using. this information is used to diagnose problems with our service and for planning capacity and compatibility. your IP address may also be used to help gather aggregated demographic information, such as which ISP you are using or what country you are connecting from. if you have any questions or concerns about any of the above, please feel free to email at email@example.com.
"ilabb is committed to supporting action sports and the culture of events, faciltiles and athletes that promote the industry. here are a few things to have in mind if you're thinking about working with us.
we are looking for:
- a true partnership (collaboration) with both parties working for mutual benefits
- personality; more important than being the best sportsperson/event/facility in your field, we want to know that you're the best ambassador. your social media activity, previous collaborations, projects etc all play a part in this.
- exclusitivity as a streetwear apparel partner.
if you feel you meet the above and would like to join the ilabbfamily, please email a detailed proposal to firstname.lastname@example.org.
we want to hear from you! If you are interested in working with the ilabbfamily please provide us with:
- a detailed cover letter explaining what position you are applying for and why you'd be a great fit with us.
- a CV of all your relevant work experience.
please send all applications to email@example.com.
if you would like the opportunity to model for ilabb, the best way is to contact a modelling agency. we use agencies to book all our models.
a good modelling agency will look after your representation and can put you forward for any ilabb opportunities that might come up.
09 377 9432
monday - friday
8:00am - 5:00pm