all ilabb deliveries have a capped shipping rate of $5.95 USD per order. if you spend $99 USD or over, we will pay for your freight! "really?" yeaps! that's free freight for your choice self. this will take 3-10 business days.

ilabb ships world to the wide! if you have any shipping problems or queries, please email support@ilabb.com and we'll get back to you.

your purchase may be subject to import taxes, customs duties and fees levied by the destination country. additional charges for customs clearance must be paid by you (the recipient of the parcel.) ilabb has no control over these charges and cannot predict what they may be. customs policies vary widely from country to country; you should contact your local customs office for further information.

we cannot currently send automatic tracking numbers out with our online orders (update coming soon!). but if you would like to request your tracking details we are more than happy to provide them. just email us at support@ilabb.com

occasionally ilabb will offer special releases up for 'pre-order'. this means you are able to purchase the product in advance (so you don't miss out!).

if you do place a pre-order, your order will be shipped once the items have arrived in our warehouse. the arrival dates of all our pre-order products will be clearly stated in the product description. if you purchase a pre-order product as well as a currently available product, your currently available product will be held and shipped together with your pre-order (as one delivery). If you wish to arrange for the current item to be delivered straight away, please email support@ilabb.com with your request and we will arrange it for you.

please note that splitting the delivery of your pre-order and currently available items may incur a delivery fee if the individual items do not meet ilabbs free freight threshold.

our team are super quick at picking and packing your order after you've placed it, so unfortunately we are unable to guarantee an immediate swap or cancellation for you.

if you have changed your mind, accidently ordered the wrong size, or just love something else a little bit more do send us an email with your name and order number to support@ilabb.com.

we will attempt to amend this for you, however if your order has already left our warehouse, this will be processed as per our returns/exchanges policy.

if for any reason you're not happy with your order, you can return it by post or by visiting our ilabbstore. from receipt of your order you have 14 days to return items with proof of purchase provided. we can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer. items must be in their original, unworn condition with tags still attached.

please send any returns with your name and order number to: ilabb returns, 41 Boston Road, Auckland 1023. if you would like a specific exchange, please include your request so we can help you as quickly as possible.

please note that if you choose to return or exchange your order, it is your responsibility to pay for the postage costs of the return.

we will email you with confirmation as soon as your order reaches our warehouse. we endeavour to process all returns and exchanges within 24 hours of receiving them.

we know there are a range of ways that people prefer to pay, which is why we accept multiple payment methods. we accept both Visa and Mastercard payments directly as well as PayPal (through which you can additionally use a range of methods such as American Express, Discover, JCB, Diner's Club and EnRoute cards to name a few). if you are having any trouble with any of our payment methods, please email our team at support@ilabb.com we will assist you.

been given an ilabb voucher? Using it is easy! simply add the items you wish to purchase into your shopping cart and hit 'checkout'. when you're at the checkout, look to the lower left where there is a promotions code box. enter your unique code and your order will recalculate automatically! if for any reason this is not happening for you, send our team an email to support@ilabb.com and we'll look into it for you.

all our online transactions are completely secured using GeoTrust. for more information about GeoTrust, check out their website at https://www.geotrust.com/about.

we take your privacy seriously! we do not store your credit card details and we do not share any of your personal information with any third parties. we use your information only for the purpose of contacting you and making sure your ilabb experience is crispy as! if you have any questions or concerns about your privacy on our site, please feel free to email at support@ilabb.com.

to be in the draw to win monthly prize packs of ilabb good{ness}, just use either of the hashtags #ilabbcolabb or #ilabbcapsize on instagram. tag @ilabb in your photo and you're in the draw! we accept entries worldwide, yeeow!

"ilabb is committed to supporting action sports and the culture of events, faciltiles and athletes that promote the industry. here are a few things to have in mind if you're thinking about working with us.

we are looking for:

  • a true partnership (collaboration) with both parties working for mutual benefits
  • personality; more important than being the best sportsperson/event/facility in your field, we want to know that you're the best ambassador. your social media activity, previous collaborations, projects etc all play a part in this.
  • exclusitivity as a streetwear apparel partner.

if you feel you meet the above and would like to join the ilabbfamily, please email a detailed proposal to collaboration@ilabb.com.

stay in the loop with us! You can connect with ilabb on social media, either @ilabb on instagram or at www.facebook.com/ilabb.

we want to hear from you! If you are interested in working with the ilabbfamily please provide us with:

  • a detailed cover letter explaining what position you are applying for and why you'd be a great fit with us.
  • a CV of all your relevant work experience.

please send all applications to employment@ilabb.com.

if you would like the opportunity to model for ilabb, the best way is to contact a modelling agency. we use agencies to book all our models.

a good modelling agency will look after your representation and can put you forward for any ilabb opportunities that might come up.

we're always on hand to help! drop us a line at support@ilabb.com and we'll get back to you.

need assistance?

support@ilabb.com

09 377 9432

monday - friday
8:00am - 5:00pm