CUSTOMER SERVICE.

Shipping Prices

Domestic Shipping	Free shipping within New Zealand for all orders until Covid-19 Lockdown is over.
AU	Free shipping on orders over $100. All orders $100 and under will incur a shipping cost of $10
International Shipping	All International orders will incur International shipping cost of $15

Shipping Timeframe

Within NZ Please allow 1-2 working days for your oder to arrive. International Shipping Please allow 10 working days for your order to arrive. 

COVID-19 - Please allow for longer shipping times as our delivery partners are suffering from delays. 

Order Tracking

Once your order has been shipped you will receive a shipping confirmation email with a tracking number. If you have any issues please contact support@ilabb.com

Order Processing Time

Please allow for 1-2 business days for your order to be processed in our warehouse

Holiday/ Busy Period Shipping

During sales and other busy periods where we experience a high volume of orders, please allow for extra processing and shipping times.

Cancel or Change An Order

For any issues with your order please contact support@ilabb.com

Returns and Exchanges

Returns or exchanges are honoured up to 14 days from purchase.  

Returns and exchanges can be made by filling out the exchange form included in your package. Please send back to the address provided on the form and your return/ exchange will be initiated. 

All sale items are final sale. 

Other Questions?

For any other questions please don't hesitate to reach out to our support team - support@ilabb.com

Privacy Policy

We take your privacy seriously! We do not store your credit card details and we do not share any of your personal information with any third parties. We use your information only for the purpose of contacting you and making sure your ilabb experience is the best it can be! If you have any questions or concerns about your privacy on our site, please feel free to email at support@ilabb.com.