CUSTOMER SERVICE
COVID-19 Shipping Delays
Due to the increased positive cases of COVID in New Zealand, we are experiencing processing and shipping delays.
Our shipping partners have implemented safety procedures to ensure your safety as well as the safety of staff. We appreciate your patience and understanding as we work hard to get your products to you as quickly as possible.
Shipping Prices
| NZ | Free shipping within New Zealand for orders over $100. All orders under $100 will incur a shipping cost of $5.95 |
| AU | Free shipping on orders over $150. All orders $150 and under will incur a shipping cost of $20 |
| International Shipping |
All International orders will incur a flat rate shipping cost of $35. Please allow for extra processing and delivery times during holidays and peak periods. Please note: international orders are subject to import fees from the destination country. Customs charges vary from country to country and you will need check your particular country's charges, and pay those charges - ilabb is not liable for these charges. |
Standard Shipping Timeframe
Within NZ Please allow 3-5 working days for your order to arrive. International Shipping Please allow 10 to 14 working days for your order to arrive.
(NZ Post is experiencing delays for deliveries in and out of Auckland during COIVD-19.)
Holiday/ Busy Period Shipping
During sales and other busy periods where we experience a high volume of orders, please allow for extra processing and shipping times.
COVID-19 - Our warehouse is still operating and we are working hard to get your orders out to you. However, please allow for longer shipping times as our delivery partners are suffering from delays.
Order Tracking
Once your order has been shipped you will receive a shipping confirmation email with a tracking number. If you have any issues please contact support@ilabb.com
Order Processing Time
Please allow up to 2 business days for your order to be processed in our warehouse.
Cancel or Change An Order
Please choose carefully as we are unable to cancel or make any changes to your order once it has been placed.
For any issues with your order please contact support@ilabb.com
Returns and Exchanges
Sales: Please choose carefully as we are unable to accept returns or exchanges on items purchased during any of our sales.
Returns or exchanges are honoured up to 14 days from purchase.
Returns and exchanges can be made through our Returns Center. This can be accessed by scrolling to the bottom of this page and clicking 'returns' under the Customer Service section, or by clicking here.
Enter the email address and order number associated with your purchase and follow the returns process. If you have any issues with this process please contact support@ilabb.com
All item(s) must be unworn, contain the original tags and be returned in original condition. Underwear and socks cannot be exchanged or returned.
All sale items are final sale.
COVID-19 Update: Due to current restrictions, please allow for extra processing time on your return or exchange. Our team will process your return/exchange as soon as they can.
Other Questions?
For any other questions please don't hesitate to reach out to our support team - support@ilabb.com
Privacy Policy
We take your privacy seriously! We do not store your credit card details and we do not share any of your personal information with any third parties. We use your information only for the purpose of contacting you and making sure your ilabb experience is the best it can be! If you have any questions or concerns about your privacy on our site, please feel free to email at support@ilabb.com.