Shipping policy

Shipping Prices

NZ

All orders will incur a shipping cost of $15 NZD.
AU

All orders will incur a shipping cost of $30 NZD.
International Shipping

All International orders will incur a flat rate shipping cost of $60 NZD.

Please allow for extra processing and delivery times during holidays and peak periods.

Please note: international orders may also attract import duties, taxes and customs fees charged by the destination country. See International Duties & Taxes below.

Note that all prices above are in NZD. If you pay in another currency, it'll automatically be converted.

International Duties & Taxes

All orders shipped outside New Zealand are sent DDU (Delivered Duty Unpaid), which means the price you pay at checkout covers your order and shipping — it doesn't include any import duties, taxes, or customs fees charged by your own country.

Whether these charges apply, and how much they are, depends on where you're located and the value of your order. This is standard for international parcels and is set entirely by your local customs authority — it's not a fee we add or profit from.

Customs charges vary from country to country. You will need to check your own country's charges and pay those charges — ilabb is not liable for them.

Shipping to the EU or UK

Customers in the European Union and United Kingdom should be aware that import VAT applies to all parcels arriving from outside the EU/UK, regardless of order value. On orders over €150 (EU) or £135 (UK), customs duty may also apply. Your courier will typically contact you directly to arrange payment before your order is released for delivery.

We'd rather you know this upfront than be caught out at the door — if you're unsure what this might mean for your order, your local customs website or courier can usually give you an estimate based on your country's rates.

Any questions?

If anything's unclear about international shipping or charges, reach out to us at customersupport@ilabb.com before you order and we'll do our best to help.

Standard Shipping Timeframe

Within NZ please allow 3-5 working days for your order to arrive. International shipping please allow 10 to 14 working days for your order to arrive.

Holiday / Busy Period Shipping

We have an advised cut off date for delivery arrivals before Christmas. We suggest having your orders placed by the 15th December. Please note we will do our best to have your orders shipped as quickly as possible however we cannot guarantee specific arrival times. During our Christmas and New Year Season our shipping time changes to 5-7 business days while we manage high volume orders as well as NZ Post having higher work loads and being closed Public Holidays. Normal shipping times resume 6th January.

Order Tracking

Once your order has been shipped you will receive a shipping confirmation email with a tracking number. If you have any issues please contact customersupport@ilabb.com.

Order Processing Time

Please allow up to 5 business days for your order to be processed and dispatched from our 3 Locations.  Please note orders may come from multiple locations therefore if you ordered 2 items 1 might arrive prior to the other. 

Cancel or Change An Order

Please choose carefully as we are unable to cancel or make any changes to your order once it has been placed.

For any issues with your order please contact customersupport@ilabb.com.

Returns and Exchanges

Change of mind or wrong size ordered
If you've changed your mind or ordered the wrong size, returns and exchanges are honoured up to 14 days from purchase. Items must be unworn, have their original tags attached and be returned in original condition. Underwear and socks cannot be exchanged or returned.

Sales: Please choose carefully, as we are unable to accept change-of-mind or wrong-size returns or exchanges on items purchased during any of our sales. All sale items are final sale unless faulty.

Who pays for shipping

  • Change of mind or wrong size ordered: the cost of sending your item back to us is yours. We recommend using a tracked service, as we can't take responsibility for returns lost in transit.
  • Exchanges: once we receive your return, we'll send your replacement item (for example, the correct size) out to you free of charge.
  • International customers: please mark your parcel "Returned Goods" to help avoid customs charges. Any duties or taxes on your return are your responsibility.

Returns and exchanges can be made through our Returns Center. This can be accessed by scrolling to the bottom of this page and clicking 'returns' under the Customer Service section, or by clicking here.

Enter the email address and order number associated with your purchase and follow the returns process. If you have any issues with this process please contact customersupport@ilabb.com.

All item(s) must be unworn, contain the original tags and be returned in original condition. Underwear and socks cannot be exchanged or returned.

All sale items are final sale.