FAQs

If your order hasn’t arrived within the expected delivery times, please check the unique tracking number that was sent out to you! If you are still unable to locate your order please email us at support@ilabb.com or flick us a DM on Facebook and we'll look into this for you. Please note that we have been experiencing shipping delays from time to time. You can see updates on this under Shipping on our website.

We’re sorry to hear there are issues with your order.  Please contact us at support@ilabb.com or DM us on Facebook. We'll investigate this for you as soon as possible! Thank you for your patience while we put this right.

We’re sorry an item(s) is missing in your order.  Before contacting our customer service team, we'd just like to check a few things:
1. Does your order contain more than one item? If so, please check your emails for updates as they may have been dispatched separately.
2. Does your packing slip have an amendment in the quantity column? If so, it means that unfortunately we did not have the item in stock at the time of shipping and you will be refunded.
3. Neither of those apply? If the delivery note says an item should be in your parcel, but isn't, please email support@ilabb.com or DM us on Facebook. Please include which item(s) you are missing, the items that you have received and your order number. We'll investigate this ASAP for you.

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 working days.  The time may depend on your bank's processes.

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